Today's digital technology era forces us to constantly update and absorb the latest trends in technology. And of course, there are also a series of related problems such as computer services, networks, internal business issues , etc. that need support. And the IT Helpdesk department was born to solve the above problems.

Today's article EDUTO will take the time to talk about the IT Helpdesk profession, the It Helpdesk job description, the skills you need if you choose IT Helpdesk as well as career opportunities and compensation for IT jobs. 

What is IT Helpdesk?

To put it simply, IT Helpdesk is the service support department of the IT department , the only connection point from the user to the information technology apparatus , to help solve internal problems of businesses. such as broken employee computers, company network problems, data problems , etc.

What is the IT Helpdesk job?

Regarding job description, IT Helpdesk is to support users in using computers by installing, troubleshooting, errors related to software, hardware, Internet connection,...

The specific work of the IT helpdesk is as follows:

• Manage SEO on the enterprise's website, domain name, and server system
• Receive and handle user inquiries about computer-related problems and issues.
• Support installing software, hardware, upgrading computer configuration as well as user's peripheral devices.
• Responsible for repairing and maintaining computer equipment.
• Collaborate with other technicians, using remote diagnostic tools to promptly detect computer problems, thereby finding solutions and quickly fixing them.

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Skills an IT Helpdesk needs

At this point, you must have figured out what IT Helpdesk is, right? If you start to find this career interesting, then continue with EDUTO to find out what skills IT Helpdesk requires and whether you are suitable for this position or not.

• Troubleshooting ability: You must have the skills to detect problems to assist users in handling and resolving problems related to computers, software, networks, etc. You must be proactive to Quickly provide solutions.

• Communication skills with many people: Your working environment must always communicate and interact with customers, partners, and colleagues. Especially when encountering problems or incidents, you must know how to present and explain them clearly to be able to guide and support users in solving them. That's why you have to train yourself to have good communication skills to be able to register for IT Helpdesk recruitment .

• Good foreign language ability: Being good at foreign languages ​​will give you the opportunity to access new solutions, trends, and new technology platforms in the world and in technologically developed countries. From there you will have more useful knowledge to support your work.
• Teamwork skills : One of the important skills that you need to have when applying for IT Helpdesk recruitment is teamwork skills. Because IT work always requires coordination with many people and many different departments to handle problems. If you lack this skill, you will easily be "isolated" in your own working environment.
• Presentation skills: If you want to become a professional IT Helpdesk employee , you must equip yourself with presentation skills to be able to analyze and explain to customers the core of the problems they are facing. and troubleshooting guidance or support. In addition, you can also present and report independently in internal meetings.

• Customer care skills: This is an extremely important and necessary skill for an IT Helpdesk employee . You must always maintain a positive attitude, listen to customers and show concern and sympathy for them, even when they are upset and show attitude. Along with that, you must have the ability to be patient, to be able to answer customers' questions thoroughly and guide them step by step, thoroughly to resolve the problem completely.
• Good professional skills: In addition to the trained knowledge base, a good IT Helpdesk employee must constantly learn, create, improve professional skills and renew themselves to be able to stick with the company for a long time. profession.

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IT Helpdesk recruitment situation in Vietnam

Recruitment situation

Looking at the picture of IT recruitment trends in our country, it is not too difficult to find an IT Helpdesk job. Recruitment requirements are now more open than before and do not place too much emphasis on qualifications, as long as you have the skills and meet the job requirements.

For example, on the recruitment website TopCV, click on the keyword "IT Helpdesk employee" , and you will find many positions with attractive salaries. In particular, in job descriptions, businesses do not require too many qualifications or senior experience, but businesses will evaluate candidates focusing on skills to meet the job.

Average salary of IT Helpdesk

There are many factors that affect an IT Helpdesk's income, such as different working areas and different salaries, depending on the business, nature and scale of the project that IT Helpdesk collaborates with , etc. etc..

Currently, IT Helpdesk salary ranges from 8,000,000 - 12,000,000 VND/month. If you have clear career goals , work hard and constantly improve your professional skills and work experience, your salary will be deservedly improved.

Conclude

Above are shares about the IT Helpdesk profession. EDUTO hopes that through this article, you will have more truly useful information, enriching your knowledge about your career and orienting your career development in the future.

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