About EDUTO:
EDUTO is a global software outsourcing company from Vietnam with a vision to provide digital transformation solutions for businesses of all sizes. Our goal is to help clients optimize resources and boost revenue by integrating technology into every business operation. EDUTO brings innovation to businesses through two key factors: Advanced Technology and a Perfect User Interface. Notable clients include Maybelline Vietnam, L'Oreal, and Kiss of Life Thailand, among others.
Learn more about us on our website: EDUTO

To support an upcoming large-scale project, EDUTO is seeking to recruit for the position of Customer Support Freelancer to join us in this endeavor. Hiring: 02 positions.

JOB DESCRIPTION

Project-based work: Duration of 3 to 6 months.

- Record customer-reported issues through the submit system and report them to the product team for resolution.

- Notify and update customers on the status of issue resolution after the problem is fixed.

- Deploy, install, and guide customers in software usage.

- Survey and advise customers to maximize their effective use of the software.

- Support customers with software-related issues throughout their usage period.

- Write product documentation as required by the company.

JOB REQUIREMENTS

- At least 6 months of experience in Customer Support or a similar customer service role.

- Strong communication skills; quick, friendly, and enthusiastic.

- Preference for candidates with a background in information technology.

- Responsible and dedicated to completing tasks on time while maintaining high quality.

- Attention to detail to minimize errors.

BENEFITS

Hourly wage: 40,000 VND/hour.

- Young, dynamic, and comfortable work environment.

- Product training and customer support skill development.

WORKING HOURS

Flexible shifts based on the registered schedule.

Shift duration: 1 hour/shift

• Mon, Wed, Thu, Fri: 12:00 pm to 8:00 pm
• Tue: 8:00 am to 9:00 pm
• Sat, Sun: 8:00 am to 8:00 pm

Required to work 40 hours per week, with at least 20 hours onsite.

Onsite shifts end at 7:00 pm at the office. Remote work is allowed after 7:00 pm.

WORK LOCATION

Đồng Lợi Building, No. 2, Alley 1160, Lang Street, Lang Thuong, Dong Da District, Hanoi.

HOW TO APPLY

Candidates, please send your CV and Cover Letter to: edutosoftware@gmail.com
Email subject format: [Customer Support Application - Your Name]

Preference will be given to candidates who apply early due to urgent project needs.